Vitals & logging
Blood pressure, blood sugar, weight, heart rate and more.
How can we help?
Find answers to common questions or reach out to our support team directly.
Email support
Our team typically responds within 24 hours on weekdays.
AI Food Scanner
Meal scanning, nutrition results and calorie tracking.
Wellness+ Premium
Subscriptions, billing, restoring purchases and free trials.
Apple Health & Health Connect
Syncing steps, sleep and vitals from your device.
Privacy & account
Deleting your account, data export and privacy questions.
Anything else
Email us and we will get back to you.
Frequently asked questions
Common questions
How do I log my blood pressure, blood sugar or other vitals?
There are two ways to log a vital. From any log screen (e.g. Blood Pressure, Blood Sugar or Weight under History), tap the + button in the corner to add a reading directly. Alternatively, open the Scanner screen, tap the action button and select Vitals. Readings are timestamped and appear on your history charts immediately.
Why is the AI Food Scanner not recognising my meal?
For best results, make sure the meal is well lit and fills most of the camera frame, and avoid cluttered backgrounds. The AI works best with plated food rather than packaged items. If a scan fails, you can always enter calories and macros manually.
My steps or sleep from Apple Health / Health Connect aren't syncing.
Open the Health app (iOS) or Health Connect (Android) and make sure Vytal has permission to read steps, sleep, heart rate and other vitals. Then return to Vytal and pull down to refresh the home screen. On iOS, permissions live under Settings → Privacy → Health.
How do I restore my Wellness+ subscription after reinstalling?
Open Vytal, go to Profile → Wellness+ and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used when you first subscribed. If the issue persists, email support@vytal-ai.com and we will sort it out.
Can I cancel my subscription?
Yes. Subscriptions are managed entirely through the App Store or Google Play — Vytal does not handle billing directly. On iOS, go to Settings → [Your name] → Subscriptions. On Android, open the Play Store and go to Payments & subscriptions → Subscriptions.
How do I delete my account and all my data?
In the app, go to Profile → Settings → Delete Account. This permanently removes your account and all associated health logs from our servers and cannot be undone. If you can't access the app, email support@vytal-ai.com and we will process the deletion within 7 days.
Does Vytal store my food scan photos?
No. When you scan a meal, the image is sent to our AI for analysis and immediately discarded once the results are returned. No food photos are ever linked to your profile or retained on our servers. See our Privacy Policy for full details.
What languages does Vytal support?
Vytal is available in English, Arabic, German, Spanish, French, Hindi, Japanese, Korean and Portuguese. The app automatically matches your device language, and you can change it manually in the app settings.